Last Updated: 12Feb2025
Welcome to Frag Finders. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.
1. Who We Are
Frag Finders is an online marketplace for the reef aquarium hobby in the UK, providing a platform for users to buy, sell, and explore marine fish, corals, macroalgae, invertebrates, and equipment. Our mission is to connect hobbyists and businesses while maintaining a secure and trustworthy environment.
2. Information We Collect
We collect and process the following types of information:
- Personal Information: When you create an account, list an item, or contact us, we may collect your name, email address, and other relevant details.
- Transaction Data: If you engage in transactions on our site, we may collect details related to your purchases or sales.
- Usage Data: We collect information about how you interact with our website, including IP addresses, browser details, and cookies.
3. How We Use Your Information
We use your information to:
- Provide and improve our services.
- Manage user accounts and facilitate transactions.
- Communicate with you regarding support, updates, or promotions.
- Prevent fraudulent activities and ensure site security.
4. Comments & User Content
- When visitors leave comments, we collect the data entered in the comment form, along with IP addresses and browser user agent details to help detect spam.
- An anonymized hash of your email address may be sent to the Gravatar service. You can review Gravatar’s privacy policy at https://automattic.com/privacy/.
- After approval of your comment, your profile picture will be visible to the public.
5. Cookies & Tracking Technologies
- We use cookies to enhance your experience, remember login details, and track website performance.
- You may choose to disable cookies through your browser settings, but this may affect site functionality.
6. Embedded Content from Third-Party Websites
Articles on Frag Finders may include embedded content (e.g., videos, images, articles) from external websites. These third-party sites may collect data about you, use cookies, and monitor your interaction with their content.
7. Who We Share Your Data With
- If you request a password reset, your IP address will be included in the reset email.
- Visitor comments may be checked through an automated spam detection service.
- We do not sell, trade, or rent user information to third parties.
8. How Long We Retain Your Data
- Comments and associated metadata are retained indefinitely for moderation and security purposes.
- For registered users, personal information is stored in their profile and can be edited or deleted at any time (except for username changes).
9. Your Rights Over Your Data
You have the right to:
- Request an exported file of your personal data.
- Request the deletion of your personal data, except for information we are required to retain for legal or security purposes.
10. Security of Your Information
We implement security measures to protect your personal data, but we cannot guarantee absolute security due to the nature of online data transmission.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of the site after updates constitutes agreement with the new terms.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@fragfinders.co.uk.